Online Training Courses
Introduction to Consumer RegulationLive Online Sessions
Expert-led Insights
Engaging and Interactive
Easy to Access
About the course
This training course equips housing professionals with the knowledge and skills to comply with the consumer regulation regime introduced in April 2024. It covers your key responsibilities, best practices, and practical guidance to help organisations deliver high-quality services, meet regulatory requirements, and improve outcomes for residents.
Breakdown of modules
This course is made up of four modules:
- How social housing is regulated
- Regulatory standards and, in particular, the four consumer standards
- Regulatory inspections and gradings
- Key themes and areas of focus within consumer regulation
What you will learn
- What social housing regulation is and why it is important
- The requirements under each of the four consumer standards:
- Safety and Quality Standard
- Transparency, Influence and Accountability Standard
- Neighbourhood and Community Standard
- Tenancy Standard
- How the consumer standards apply to your organisation
- What steps you can take to demonstrate compliance with the consumer standards
Who is the course for?
This course is designed for a wide range of professionals across the housing sector who have a role in ensuring compliance with the consumer regulation regime, which came into force from April 2024, and delivering high-quality services to residents. Whether you are new to consumer regulation or looking to strengthen your existing knowledge, this training course offers valuable insights to help your organisation meet its responsibilities and improve outcomes for residents.
Why choose us
Pennington Choices has extensive experience working with over half of the providers regulated by the Regulator of Social Housing. We work closely with representatives from the Regulator of Social Housing, who make regular guest speaker appearances on our monthly webinars. Our training is led by a former Regulator of Social Housing professional, who investigated landlord compliance with regulations, helped develop the new set of regulatory standards, and shaped the approach to regulatory inspections, giving us a unique perspective on sector best practices. This insight enables us to support housing providers in: enhancing resident services, preparing effectively for regulatory inspections, and ensuring compliance with legal and regulatory obligations.
Pricing
£227.50 + VAT per person (10% discount for multiple delegates).
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Want to book a private training session for you organisation?
If you’re looking for a private training session designed exclusively for your organisation, get in touch below to arrange a bespoke course.