Recorded live on Wednesday 11th December 2024.
Eight months on from the implementation of the new consumer regulation regime, the Regulator of Social Housing (RSH) has begun releasing its regulatory judgements and gradings, offering valuable insights into how the RSH conducts inspections, the factors behind gradings, and how the sector is responding.
In this webinar, our panel of consumer regulation experts, are joined by Jenny Spoor, Director of Operations at Havebury Housing Partnership, who discuss Havebury’s journey through the new consumer regulation framework. Jenny shares her experience from meeting the four new consumer standards with a particular focus on the Safety and Quality Standard and securing a C1 regulatory grading.
Our Principal Consultant, Lisa Driscoll, shares her experiences from working with organisations on consumer regulation compliance, drawing upon her first-hand knowledge from the consumer regulation pilots. Lisa also discusses the importance of understanding your assets with accurate, up-to-date data to comply with the standards.
From this webinar, you will gain an understanding of:
• Key issues under the standards, and in particular the Safety and Quality Standard
• The importance of data in evidencing compliance
• The importance of knowing your residents and tailoring services to meet their needs
• How the regulator seeks assurance of compliance with the standards
Speakers
Sarah Davies, Professional Services Director
Lisa Driscoll, Principal Consultant
Jenny Spoor, Director of Operations at Havebury Housing Partnership