Upcoming WebinarRecorded live on Wednesday 28th January 2026.
We’re delighted to be joined by a special guest, John Dowswell, Sector Learning and Development Lead at the Housing Ombudsman Service, who shared insights on the emerging challenges and trends across the sector, helping you understand where organisations are struggling and best practices to overcome these challenges.
Drawing on the Housing Ombudsman’s spotlight reports on damp and mould, as well as the March 2025 Learning from severe maladministration report, our panel provided practical guidance on how your property compliance obligations (including gas, electric, fire, asbestos, water, lifts, damp and mould, and building safety) intersect with the complaints investigated by the Ombudsman. This webinar also considers the role of data management, reporting and insights, and repairs and maintenance in shaping outcomes.
The Ombudsman will outline its expectations of housing providers, and you’ll have the opportunity to put your questions directly to them.
From this webinar, you’ll gain an understanding of:
• How the Housing Ombudsman operates and what it expects from housing providers
• The latest challenges, trends, and insights within the sector
• Practical guidance on complaints linked to property compliance, from gas safety and asbestos management to damp and mould and building safety
• Expert insights from the Ombudsman’s latest spotlight reports
Speakers
• Letrice Thomas, Head of Knowledge and Insight at Pennington Choices
• Charlie Falkenthal-Smith, Consultant at Pennington Choices
• John Dowswell, Sector Learning and Development Lead at the Housing Ombudsman Service
Please note: As our webinars are live events offering expert insights that respond to current developments, the content cannot be CPD certified in advance. Therefore, they are not CPD accredited, and we are unable to issue CPD certification. If you require verification of your attendance, your post-webinar email can serve as supporting documentation.