Recorded live on Wednesday 12th June 2024.
Two months on from the implementation of the new consumer regulation regime and updated consumer standards on 1st April, it’s time to reflect on the lessons learnt so far with the latest feedback from our special guest at Regulator of Social Housing, Jessica Guandalini.
Our panel of experts are joined by the Assistant Director of Regulatory Engagement at Regulator of Social Housing in this exclusive webinar to discuss how the sector has adapted to the consumer regulation changes, including insight on the new set of consumer standards, and submitting Tenant Satisfaction Measures (TSM) data returns by 30th June.
The new regime is designed to protect tenants and improve the service they receive; this webinar will offer a detailed overview of the regulatory updates, your key responsibilities, and feedback on how organisations are responding to the new inspections with lessons learnt and best practices developed over the past two months.
It’s essential that all registered providers, including councils, understand what is now required, the key expectations of them, and how to best adapt to these updates using sector insight.
From this webinar, you will discover:
- An update on the consumer regulations directly from Regulator of Social Housing
- Feedback on how organisations are adapting to the new regime that commenced in April
- Lessons learnt and best practices developed over the past two months
- Information on the Tenant Satisfaction Measures data return deadline on 30th June
Speakers
Sarah Davies, Professional Services Director, Pennington Choices
Letrice Thomas, Head of Knowledge and Client Insight, Pennington Choices
Lisa Driscoll, Principal Consultant, Pennington Choices
Jessica Guandalini, Assistant Director of Regulatory Engagement at the Regulator of Social Housing