Recorded live on Monday 27th February 2023 | 12:00pm

Are you all set for the Tenant Satisfaction Measures (TSMs) coming into force in April 2023? In this FREE live webinar, our panel of experts will be joined by Darren Watmough to answer your questions and discuss what these changes mean for you and your tenants. Darren has worked in and around the Social Housing sector for the past 30 years in a variety of roles, with notable experience working for the Regulator of Social Housing (RSH), bringing with him a wealth of knowledge particularly from a Board perspective.

Get a head start and understand how you should be preparing to collect data on the TSMs from 1st April 2023 so you can report your annual performance to the Regulator of Social Housing (RSH) from April 2024. We’ll give you a concise recap of the TSMs and an overview of the Regulator’s proposed approach to regulations, so you’ll leave the webinar with a clear understanding of your requirements and the potential issues you may need to address.

Alongside the TSMs, the RSH have also set out how they intend to take forward their new approach to consumer regulation, with the Social Housing (Regulation) Bill expected to be approved by parliament shortly. Therefore, you will also learn how you need to prepare for the new regulatory regime.

Guest speaker - Darren Watmough, Principal Consultant and Social Housing Professional

Speakers
Siobhan McCoy, Head of Consultancy
Letrice Thomas, Senior Consultant