Regulator of Social Housing’s Updates on the Competence and Conduct Standard and STAIRs 

Do you understand your new responsibilities under the Competence and Conduct Standard and Social Tenant Access to Information Requirements (STAIRs)? Are you looking for insights directly from the Regulator of Social Housing (RSH)?

With new regulations coming into force from October 2026, it’s important that you understand what they mean for your organisation. The Competence and Conduct Standard introduces new expectations around the skills, knowledge, and conduct of social housing professionals, including qualification requirements for managers and senior executives. Meanwhile, the STAIRs strengthen transparency and tenants’ access to information, requiring landlords to publish specified information from October and giving tenants the right to request information about services from April 2027.

In this webinar, our panel will be joined by special guest Angela Holden, Director of Regulatory Engagement at the RSH, who will share expert insights on the new requirements and what they mean for landlords. Alongside Angela’s updates, our experts will provide practical guidance to help you understand your responsibilities, your next steps, and what good practice looks like as you prepare your people, policies, and processes for implementation.

From this webinar, you will gain a comprehensive understanding of:

• Expert insights directly from the Regulator of Social Housing on what the new requirements mean for landlords.
• What you need to do to meet the Competence and Conduct Standard.
• How to approach the transition periods and plan your next steps.
• What information you need to publish under the STAIRs publication scheme.
• Practical considerations for putting the right policies, processes, and approaches in place.
  
  

Please note: As our webinars are live events offering expert insights that respond to current developments, the content cannot be CPD certified in advance. Therefore, they are not CPD accredited, and we are unable to issue CPD certification. If you require verification of your attendance, your post-webinar email can serve as supporting documentation.